Support – Questions – Feedback

Helpdesk User Guide

If you wish to contact us for any reason, the most efficient way to do so is through our helpdesk ticket system. Please take a few moments to read through the user guide as this will ensure that your ticket is dealt with promptly.

First Time Users – If you are using the helpdesk for the first time, select the department you would like the ticket dispatched to and click Next.

When you have filled in all the required details click Create Ticket.

You will then receive an email with the information needed to access your ticket.

Returning Users – If you need to add information to an existing ticket, or reply, do so by logging into the helpdesk system and posting. Please do not submit multiple tickets as this simply creates confusion.

Please note that it is important to provide as much detail in your ticket as possible. This will ensure that we can deal with your ticket efficiently.